FAQ
Orders & Payments
What payment methods do you accept?
We accept credit and debit cards, PayPal, and Klarna. You can choose your preferred payment method at checkout.
Is my payment secure?
All payments are securely processed using SSL encryption to protect your personal and payment information.
Shipping & Delivery
What are the shipping times?
Orders are typically processed within 2 business days and delivered within 5–8 days.
How much does shipping cost?
Shipping costs $3.90 for orders under $59. Orders of $59 or more qualify for free shipping.
Do you provide order tracking?
Yes. If you haven't received your tracking number, please contact us.
Returns & Customer Support
Can I return my product and get a refund?
Yes, you have 14 days from the date of delivery to return your product. It must be unused and returned in its original packaging. Return shipping costs are the responsibility of the customer.
How can I contact you?
You can reach us through our contact page or directly by email at info@elira-store.com